A View from the C-Suite: Transforming Customer Experiences to Drive Growth 

To discuss approaches on driving a profitable customer strategy at all levels of the company, join the U.S.’s  only event focused on bringing together innovative Chief Customer Officers from across industries. The event will feature powerful keynote addresses, engaging BrainWeave® discussions, and valuable networking opportunities to learn the way companies improve the customer experience, establish customer-centric strategies, and produce more valuable customer insights.

See what previous attendees have to say about the “Exchange Experience”

2016 Featured Speakers Included:

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The Leading Event for Customer Experience Executives to Network, Benchmark, and Discuss Innovative Solutions


  • Attendance exclusive to Senior Customer Experience Executives from the largest, fastest growing, and most recognizable companies in the world
  • Industry’s Leading Solution Providers
  • Inspiring Speakers and Thought Leaders

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Expand your Knowledge

  • Select from visionary case studies, interactive roundtables, in-depth MasterClasses and dialogue-driven BrainWeaves
  • Forge new relationships with Customer Experience Executives of the highest credentials
  • Meet solution providers with the most cutting-edge technologies in the Ignite Challenge Presentations

Why Attend?

Unlike any Exhibition or Conference

  • Maximize your time out of the office by customizing your own itinerary
  • 5-Star resort venue
  • Dedicated Exchange Operations Manager
  • No exhibition booths – focused, collaborative, one-on-one time with top-tier executives
  • Networking with true peers over 2 ½ days

The Exchange Format

Join 40 Customer Experience Executives to:


Hear compelling business case studies from inspirational CCOs from some the most advanced and admired companies.


Explore influential sessions specifically designed for the seniority of the participants, including inspiring keynote addresses, in-depth case studies, interactive BrainWeaves® and roundtable discussions.


Expand your network by meeting a dynamic community of C-Level practitioners to learn how they are improving efficiency.


Discover innovative products and services for your business from hand-picked solution providers to stay competitive in today’s fast-paced world.


Choose from multiple topic streams and create a tailored agenda specific to your needs, with C-level participants sharing their challenges in a closed-door setting.


Add a layer of excitement into your learning in a 5-Star venue to maximize your time out of the office.

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The Exchange Experience

Take a look and see what makes our Exchanges different from other industry events and how you could benefit from attending.

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The 2016 Chief Customer Officer Exchange is an in-depth focus on:


Becoming a “Bullet-Proof” CCO: Creating your Roadmap to Drive Sustainable, Profitable Change


Designing a Customer-Centric Culture: Implementing Strategic Principles for Achieving Customer Centricity into your Operating Model


Identifying Technology to Drive Customer Experience in an Omni-Channel Environment


Building a Healthy Culture with Engaged Employees


Defining, Designing and Operationalizing the Vision for a Customer-Centric Organization


Driving Authentic Customer Experience: Developing Loyalty Strategies to Drive Better Core Performance and Efficiency


Secrets to Profitable Customer Collaboration: Need-based Customer Segmentation with Actionable Analytics


The Age of the Digital Transformation: Building Positive Customer Experiences Across Channels and Touch Points

Sponsors & Exhibitors
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