Dana Hyatt

Vice President, Customer Experience
Thomson Reuters

DanaHyatt leads a multifaceted, customer-centric career guided by one philosophy:Relying on a product is not enough—you have to know your customer to not onlysurvive, but thrive. In her current role as VP of Customer Experience, she leads the global transformation of thecustomer experience for Thomson Reuters Tax and Accounting. She is a proudfounding member of the Customer Experience Professionals Association(CXPA.org), a global non-profit organization dedicated to the advancement ofcustomer experience management practices with over 4000 members strong in over70 countries.