5 Competencies for Chief Customer Officers

5 Competencies for Chief Customer Officers

Driven by exclusive research, analyst commentary and real-life case studies, the CCW Fall Executive Report answer those questions – and more.

Here’s what to expect:

  • An exclusive Heat Map revealing whether organizations are really committed to “trends” like effortlessness, personalization, journey-mapping, mobile, social, analytics and more.
  • A ranking of the top customer experience priorities.
  • How budgets are changing for technology, training, and outsourcing.
  • What omnichannel really means for customer management leaders.
  • Details on how CX teams plan to leverage artificial intelligence.


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