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May 2017 Post Show Report

May 2017 Post Show Report

A Special Thank You to every one that joined us at The Chief Customer Officer Exchange this May!

We hope that your experience was just as much fun as it was educational.
Past Attendee Profile

Past Attendee Profile

Our attendees are handpicked to ensure a true peer-to-peer networking environment. While our audience development team is collaborating an attendee list, our production team is analyzing guests based on industry trends, needs, wants, and investment priorities. 

Take a look at who joined us in May to see what industries were most prominent and what our group assessed as a priority for implementing new technology in 2017.

The Current Attendee Profile

The Current Attendee Profile

Chief Customer Officer Exchange November 12-14 | Hotel Colonnade, Coral Gables, FL

The Chief Customer Officer Exchange is a premium, invitation-only event built for the most senior customer experience executives in the industry today.

To qualify for this event you must:

  • Be a Senior Executive from an Enterprise Level Organization
  • Control the budget of where CX solutions are allocated
  • Sit in the C-Suite or report directly to the C-Suite
  • Have an active need for business solutions within the next 18 months

To see who you will meet at this event, download the Current Attendee Profile now.

If you would like a copy of the agenda, please email enquiry@iqpc.com

Current Attendee Profile

Current Attendee Profile

Chief Customer Officer Exchange November 12-14 | Hotel Colonnade, Coral Gables, FL

The Chief Customer Officer Exchange is a premium, invitation-only event built for the most senior customer experience executives in the industry today.

To qualify for this event you must:

  • Be a Senior Executive from an Enterprise Level Organization
  • Control the budget of where CX solutions are allocated
  • Sit in the C-Suite or report directly to the C-Suite
  • Have an active need for business solutions within the next 18 months

To see who you will meet at this event, download the Current Attendee Profile now.

If you would like a copy of the agenda, please email enquiry@iqpc.com

5 Competencies for Chief Customer Officers

5 Competencies for Chief Customer Officers

Driven by exclusive research, analyst commentary and real-life case studies, the CCW Fall Executive Report answer those questions – and more.

Here’s what to expect:

  • An exclusive Heat Map revealing whether organizations are really committed to “trends” like effortlessness, personalization, journey-mapping, mobile, social, analytics and more.
  • A ranking of the top customer experience priorities.
  • How budgets are changing for technology, training, and outsourcing.
  • What omnichannel really means for customer management leaders.
  • Details on how CX teams plan to leverage artificial intelligence.

Exclusive Interview with Kim Massana

Exclusive Interview with Kim Massana

Kim Massana, Global Head of Customer Experience for Thomson Reuters, has taken a few moments to deliver this exclusive interview with the Customer Management Practice Team.
Exclusive Interview with Todd Baxter

Exclusive Interview with Todd Baxter

Creating an exceptional customer experience is at the core of Experian's future, and is at the heart of his professional passion. As chief customer officer Todd Baxter is responsible for directly leading all of Experian's North American customer experience activities, bringing together strategy, technology, people, process and approach into one collective entity which is solely focused on creating the best possible customer experience.

Top Sessions at the Chief Customer Officer Exchange

Top Sessions at the Chief Customer Officer Exchange

Your Challenges, Answered!

Through extensive research of our CX community, we have identified Digitizing the Entire Customer Journey, Retaining and Developing the Talent and Making Customer Experience Operating System are some of the challenges of today’s CX Leaders. Download this content piece to see who else is speaking on other current issues.

Top Sessions

Top Sessions

Your Challenges, Answered!

Through extensive research of our CX community, we have identified Digitizing the Entire Customer Journey, Retaining and Developing the Talent and Making Customer Experience Operating System are some of the challenges of today’s CX Leaders. Download this content piece to see who else is speaking on other current issues.

What's keeping our CCO's up at night?

What's keeping our CCO's up at night?

Chief Customer Officers have to sleep too - but how can they with CX changing rapidly. This is yet another example of how the Exchange format quiets the noisy vendor market and strategically brings the leading providers who have state of the art solutions that change ease the minds and transitions of our guests. 

In this investment report, you will find investment priorities in vendor categories such as:

  • Brand Communication and Strategic Consulting
  • Voice of the Customer
  • Data Analytics
  • and Contact Center Solutions

If you have a solution you would like to showcase and would like to meet 1:1 with the executives who are coming to the Chief Customer Officer Exchange in Miami 12-14, email spex@iqpc.com

Where are CCO's Investing?

Where are CCO's Investing?

Chief Customer Officers have to sleep too - but how can they with CX changing rapidly. This is yet another example of how the Exchange format quiets the noisy vendor market and strategically brings the leading providers who have state of the art solutions that change ease the minds and transitions of our guests. 

In this investment report, you will find investment priorities in vendor categories such as:

  • Brand Communication and Strategic Consulting
  • Voice of the Customer
  • Data Analytics
  • and Contact Center Solutions

If you have a solution you would like to showcase and would like to meet 1:1 with the executives who are coming to the Chief Customer Officer Exchange in Miami 12-14, email spex@iqpc.com

Attendee Investment Report

Attendee Investment Report

Chief Customers Officers arguably have one of the toughest jobs in the C-Suite. They are tasked with the impossible; understand the customers - no matter how different they are, and then make them happy. They are tasked with understanding their workforce - no matter how different their responsibilities, and keeping them trained and happy. They are given mounds of data and surveys in efforts to create actionable plans for digital transformations, branding and content initiatives, self-service tools, and omnichannel capabilities continue to humanize the customer journey. 

Our attendees are excited to join us this November 12-14, 2017 in Miami, to network in a peer to peer environment and discuss their challenges as well as meet with world leading solution providers who have been sourced and brought on specifically to adhere to their active tasks. 

Here are some of the challenges our Chief Customer Officers face and top areas they are looking to invest. Do you have the same investment plans? Join us. enquiry@iqpc.com

Post Show Report CCO Exchange Nov 2017

Post Show Report CCO Exchange Nov 2017

The Post Show Report

Download the post-show report to see what happened at the CCO Exchange this past November. Inside you will find Top Quotes, Moments and Sessions that made this event unforgettable and prompted feedback such this.

"The CCO Exchange program brought together the best talent for learning from the successes and challenges of my Customer Experience peers and understanding the value that solutions providers offer. As a first-time attendee and a frequent conference goer, I was impressed with the quality of the content of the event, the actionable advice from all speakers and the valuable opportunities to network. I left the event as part of a community of CX leaders and look forward to following our journeys towards excellent customer experience for our brands."

Ana M. Albert
Vice President, Marketing and Customer Experience
Alamco Group, Inc.

To receive a copy of this report via email, please email enquiry@iqpc.com

CCW Digital Special Report - Retail CX

CCW Digital Special Report - Retail CX

The customer experience is important to businesses in all industries.

It very much is the business for retail industries. Facing a plethora of similar competitors that sell similar products at similar price points, retailers are particularly reliant on the experience to establish their brand identity, attract customers and differentiate from competitors.

While dealing with those high stakes, retailers also have to consider unique marketplace transformations – including the rise of e-commerce and the demand for omnichannel engagement.

Retail thus provides the perfect backdrop for exploring the state of the customer experience. That is exactly what our Special Report on the Retail Customer Experience does!

Key topics include:

  • The one customer experience “trap” all retailers need to avoid
  • The silver bullet that can improve the customer experience – in any industry
  • 7 key retail CX objectives
  • 10 ways to create an experience that is good for customers, agents and the business
  • A customer experience assessment quiz