Special Report: Priorities for the Chief Experience Officer
After decades of struggling for buy-in, the customer experience function has finally started to secure a seat at the executive table. Organizations are increasingly appointing “chief customer officers” and “chief experience officers” to oversee the function at the high-level.
It is time for executives to make the most of the opportunity – and this special report is here to help!
Specifically, it explores the issues and strategies executives must prioritize as they work to make the customer experience a more integral part of their businesses. How can they build a framework that allows customer experience teams to deliver the best results for their business? How can they secure C-suite support for key customer contact initiatives?
- The 4 most urgent customer experience demands and investments
- The #1 way to connect with customers, employees and fellow executives
- How to overcome challenges related to customer data, regulations, digital transformation and brand reputation
- Steps to become a more “mobile” enterprise
- 3 priorities for contact center technology
- How to unite the business on customer experience strategy
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