November 12-14, 2017
The Ritz-Carlton, South Beach, Miami Beach, FL

Media Center

CCO Exchange Agenda

Download the Chief Customer Officer Exchange Agenda The Chief Customer Officer Exchange is the premier platform for proactive Customer Experience Executives to network, benchmark, and discuss innovative solutions. Interested in learning more? By downloading the agenda, you'll get access to the industry leading Customer Experience Executives... Read More

Event Materials

May 2017 Post Show Report

A Special Thank You to every one that joined us at The Chief Customer Officer Exchange this May! We hope that your experience was just as much fun as it was educational.... Read More

Past Attendee Profile

Our attendees are handpicked to ensure a true peer-to-peer networking environment. While our audience development team is collaborating an attendee list, our production team is analyzing guests based on industry trends, needs, wants, and investment priorities. Take a look at who joined us in May to see what industries were most prominent and what... Read More

The Current Attendee Profile

Chief Customer Officer Exchange November 12-14 | Miami, FLThe Chief Customer Officer Exchange is a premium, invitation-only event built for the most senior customer experience executives in the industry today.To qualify for this event you must:Be a Senior Executive from an Enterprise Level OrganizationControl the budget of where CX solutions are... Read More

5 Competencies for Chief Customer Officers

Driven by exclusive research, analyst commentary and real-life case studies, the CCW Fall Executive Report answer those questions – and more.Here’s what to expect:An exclusive Heat Map revealing whether organizations are really committed to “trends” like effortlessness, personalization, journey-mapping, mobile, social, analytics and more.A... Read More

Interviews

Exclusive Interview with Kim Massana

Kim Massana, Global Head of Customer Experience for Thomson Reuters, has taken a few moments to deliver this exclusive interview with the Customer Management Practice... Read More

PDF

CCW Digital Executive Report - Customer Experience

You care about the customer experience. But is the experience you’re creating the one your customers actually want? CCW Digital’s Executive Report on the Customer Experience will answer that question. For the first time ever, we surveyed everyday consumers about what they demand when it comes to the customer experience. We then look at how... Read More

CCW Digital Special Report - Employee Engagement

This special report investigates the crucial customer experience tenet that is employee engagement.What to expect: How employee engagement can attract the best contact center talent4 ways to create the “happy agents” that yield “happy customers”Use employee engagement to improve contact center productivityWhy employee engagement is the key... Read More

CCW Digital Special Report - Workforce Management

Employees are the lifeblood of the customer experience strategy. They represent the link between the business and its customers, and their actions before, during and after each interaction define the overall quality of the experience. If an organization wants to cultivate loyal customers instead of creating angry ones, it therefore needs to... Read More

CCW Digital Special Report - Frictionless Experience

Nearly every business views the “frictionless customer experience” as a top strategic priority. But what does that really entail? What exactly constitutes “effort” in the eyes of the customer? What causes this effort? And how can it truly be reduced (or eliminated)?Key topics include:Is effort really important to customers?Why should... Read More

CCW Digital Special Report - Customer Engagement

Engagement is the ultimate “moment of truth” when it comes to the customer experience.  It is how organizations achieve loyalty from customers and separation from competitors.Citing exclusive research and thought leader commentary, the report investigates several dimensions of engagement strategy:5 facts about today’s customersTop 5... Read More

CCW Digital Executive Report - CCW Fall

Driven by exclusive research, analyst commentary and real-life case studies, the CCW Fall Executive Report answers those questions – and more.Here’s what to expect:An exclusive Heat Map revealing whether organizations are really committed to “trends” like effortlessness, personalization, journey-mapping, mobile, social, analytics and... Read More

CCW Digital Special Report: Future of CX Employees

How can we prepare agents for this future in which they have to more meaningfully connect with customers during more challenging conversations?This report has the answers: Why the rise of technology is really the rise of the employee8 requirements for a great contact center agent4 ways to prepare contact center agents for the future5 tips for... Read More