Live Chat Software
November 04 - 06, 2018
Hotel Colonnade, Coral Gables, FL

Meet the Speakers

2018 Speaker Faculty


Naveen Agarwal
Naveen Agarwal
Chief Customer Officer
Prudential
Steve Grycuk
Steve Grycuk
Chief Experience Officer
Dow Jones
Jackson Jeyanayagam
Jackson Jeyanayagam
Chief Marketing Officer
Boxed.com
Lisa Nance
Lisa Nance
Vice President, Client Experience Manager Client Onboarding and Service Delivery
Texas Capital Bank
Nicolle Paradise
Nicolle Paradise
Senior Director of Client Experience
ADP
Wanny Manasse
Wanny Manasse
Vice President - Customer Service (East)
T-Mobile
Alex Otrezov
Alex Otrezov
Head of Search & Experimentation
Uber
Ian Goudy
Ian Goudy
Vice President, Global Continuous Improvement
Hertz
Shannan Coghill
Shannan Coghill
Global Experience Director
Michael Kors
Radha  Penekelapati
Radha Penekelapati
Global Head of Vendor Operations - YouTube
Google
Martha Spencer
Martha Spencer
Chief Customer Officer
Laureate Online Education
Avis Faldu
Vice President Customer Experience
DocuSign
Rebecca Jobe
Rebecca Jobe
Executive Director, Student Progress Initiatives
Laureate Online Education
Zack Hamilton
Zack Hamilton
Head of Customer Centric Initiatives & Experience
Aaron's
Kevin Worrell
Kevin Worrell
Vice President Customer Experience
Berkley One (a Berkley Company)
Ahmed Ayad
Ahmed Ayad
Head of Continuous Improvement & Quality
Blue Cross and Blue Shield of North Carolina
Amit Bhardwaj
Amit Bhardwaj
Member Group Director
Sears Holdings Corporation
Daryl  Unger
Daryl Unger
Vice President Customer Experience
Plated
Scott Breitenother
Scott Breitenother
VP of Data and Analytics
Casper
Michael Kaminsky
Michael Kaminsky
Head of Analytics
Harry’s