Live Chat Software
November 03 - 05, 2019
Miami, FL

Meet the Speakers

2018 Speaker Faculty


Steve Grycuk
Steve Grycuk
Chief Experience Officer
Dow Jones
Jackson Jeyanayagam
Jackson Jeyanayagam
Chief Marketing Officer
Boxed.com
Alex Otrezov
Alex Otrezov
Head of Search & Experimentation
Uber
Jane Henshaw
Jane Henshaw
Head of Digital Research
Vanguard
Lisa Nance
Lisa Nance
Vice President, Client Experience Manager Client Onboarding and Service Delivery
Texas Capital Bank
Nicolle Paradise
Nicolle Paradise
Senior Director of Client Experience
ADP
Avis Faldu
Avis Faldu
Vice President Customer Experience
DocuSign
Jasdeep Chugh
Jasdeep Chugh
Director User Experience Research
Macy’s
Srini Kandala
Srini Kandala
Head of Local Commerce, Innovation & Deep Learning Center
Sears Holdings Corporation
Martha Spencer
Martha Spencer
VP, Student Success Global Operations
Laureate Education
Rebecca Jobe
Rebecca Jobe
Executive Director, Student Progress Initiatives
Laureate Online Education
Kevin Worrell
Kevin Worrell
Vice President Customer Experience
Berkley One (a Berkley Company)
Ahmed Ayad
Ahmed Ayad
Head of Continuous Improvement & Quality
Blue Cross and Blue Shield of North Carolina
James Dodkins
James Dodkins
Founder
ROCKSTAR CX