November 12-14, 2017
Miami, FL

Meet the Speakers


Michael Guyton
Michael Guyton
Senior Vice President and Chief Customer Officer
Oncor Electric Delivery Co.
Tim Perek
Tim Perek
Vice President Customer Experience
Schneider Electric
Anne Witherspoon
Anne Witherspoon
Senior Vice President
Texas Capital Bank
Andrew Archambault
Andrew Archambault
Chief Customer Officer
The Nature’s Bounty Co.
Jeanne Bliss
Jeanne Bliss
President
CustomerBliss
Anne  Herman
Anne Herman
Vice President, Global Operational Excellence and Chief Customer Officer
MSA Safety
Tamar  Cohen
Tamar Cohen
VP - Customer Experience Strategy
Zoetis
Kim  Massana
Kim Massana
Global Head of Customer Experience
Thomson Reuters
Dave  Nelson
Dave Nelson
Chief Customer Officer
Armstrong Relocation & Companies
Kelly Vowels
Kelly Vowels
SVP, Customer Experience
Wells Fargo
Todd  Baxter
Todd Baxter
Chief Customer Officer
Experian North America
Alan  Philips
Alan Philips
CMO
Turnberry Associates
Terri  Lash-Ritter
Terri Lash-Ritter
Associate Chief Experience Officer
Cleveland Clinic
James  Pendergast
James Pendergast
Senior Vice President- AARP Experience
AARP

Past Speakers Include


Radha  Penekelapati
Radha Penekelapati
Global Head of Vendor Operations - YouTube
Google
Claudiu  Coltea
Claudiu Coltea
Executive Vice President and Corporate Head of Customer Experience
Citizens Bank
Benjamin Baum
Benjamin Baum
EVP Customer Experience and Chief Digital Officer
Tailored Brands
Georgia Little
Georgia Little
Chief Customer Experience Officer
Prime Therapeutics
Jose Vergara
Jose Vergara
Chief Customer Officer
McKesson
Jeffrey Vandevelde
Jeffrey Vandevelde
SVP, Insights and Client Experience
SunTrust Bank
Justin Reilly
Justin Reilly
Head of Customer Experience Innovation
Verizon Fios
Brian Venuti
Brian Venuti
Vice President Global CRM, Retail Optical
Luxottica Group
Alisa Mann
Alisa Mann
Chief Customer Officer
Las Vegas Valley Water District
Billy Turchin
Billy Turchin
Vice President, CRM & Customer Experience
InterContinental Hotels Group (IHG)
Noel Holmes
Noel Holmes
VP Customer Experience
Travelport
Hilary Hahn
Hilary Hahn
Vice President, Employee Experience, Creative Strategies, & ClientCARE
Frontier Communications
Dana Hyatt
Dana Hyatt
Vice President, Customer Experience
Thomson Reuters
Nimesh  Porbandarwalla
Nimesh Porbandarwalla
Global Marketing Director
Dell
Heather Magaha
Heather Magaha
SVP, National Client Services Manager
Wells Fargo Bank
Lynn Skoczelas
Lynn Skoczelas
Chief Experience Officer
Sharp HealthCare
Lynn  LaRocca
Lynn LaRocca
Senior Vice President and Chief Experience Officer
The New York Racing Association (NYRA)
Alice Sesay Pope
Alice Sesay Pope
Head of Contact Center Operations and Customer Experience Officer
First Horizon National Corporation
Karen  Ellis
Karen Ellis
Chief Customer Experience Officer
San Antonio Airport
Kristin Guthrie
Kristin Guthrie
Vice President Customer Experience
ICW Group
Diana Helfinstine
Diana Helfinstine
Vice President of Customer Experience
Essilor of America
Kevin  Smith
Kevin Smith
Assistant Vice President Customer Experience - Service Delivery
DFW International Airport
Sue Martin
Sue Martin
Global Vice President of Customer Service
Newegg.com
Christopher  Keenan
Christopher Keenan
Head, Worldwide Medical Contact, Medical Capabilities
Bristol-Myers Squibb