November 12-14, 2017
Hotel Colonnade Coral Gables, Coral Gables, FL

Meet the Speakers


Andrew Archambault
Andrew Archambault
Chief Customer Officer
The Nature’s Bounty Co.
Kim  Massana
Kim Massana
Global Head of Customer Experience
Thomson Reuters
James  Pendergast
James Pendergast
Senior Vice President- AARP Experience
AARP
Anne Witherspoon
Anne Witherspoon
Executive Vice President
Texas Capital Bank
Jeanne Bliss
Jeanne Bliss
President
CustomerBliss
Michael Guyton
Michael Guyton
Senior Vice President and Chief Customer Officer
Oncor Electric Delivery Co.
Tim Perek
Tim Perek
Vice President Customer Experience
Schneider Electric
Dave  Nelson
Dave Nelson
Chief Customer Officer
Armstrong Relocation & Companies
Alan  Philips
Alan Philips
Chief Branding Officer
Turnberry Associates
Kelly Vowels
Kelly Vowels
SVP, Customer Experience
Wells Fargo
Anne  Herman
Anne Herman
Vice President, Global Operational Excellence and Chief Customer Officer
MSA Safety
Karen  Sweeney
Karen Sweeney
VP Member Experience
Bethpage Federal Credit Union
Doug Roerden
Doug Roerden
Vice President of User Experience Design Strategy
Fidelity Investments

Thought Leaders


Chad Hendren
Chad Hendren
Vice President and General Manager, CX Solutions
Virtual Hold Technology
Samantha  Rothkopf
Samantha Rothkopf
VP, CX Strategy
C-Space
Dave  Wolf
Dave Wolf
Managing Director
KPMG
Ted  Chen
Ted Chen
President- North America
Maru/edr
Jeff   Morrill
Jeff Morrill
Senior Director Sales & Marketing
C Space
Jarlath  Forde
Jarlath Forde
Global Practice Lead - Sales Enablement
Sapient Consulting

Past Speakers Include


Radha  Penekelapati
Radha Penekelapati
Global Head of Vendor Operations - YouTube
Google
Claudiu  Coltea
Claudiu Coltea
Executive Vice President and Corporate Head of Customer Experience
Citizens Bank
Benjamin Baum
Benjamin Baum
EVP Customer Experience and Chief Digital Officer
Tailored Brands
Georgia Little
Georgia Little
Chief Customer Experience Officer
Prime Therapeutics
Jose Vergara
Jose Vergara
Chief Customer Officer
McKesson
Jeffrey Vandevelde
Jeffrey Vandevelde
SVP, Insights and Client Experience
SunTrust Bank
Justin Reilly
Justin Reilly
Head of Customer Experience Innovation
Verizon Fios
Brian Venuti
Brian Venuti
Vice President Global CRM, Retail Optical
Luxottica Group
Alisa Mann
Alisa Mann
Chief Customer Officer
Las Vegas Valley Water District
Billy Turchin
Billy Turchin
Vice President, CRM & Customer Experience
InterContinental Hotels Group (IHG)
Noel Holmes
Noel Holmes
VP Customer Experience
Travelport
Hilary Hahn
Hilary Hahn
Vice President, Employee Experience, Creative Strategies, & ClientCARE
Frontier Communications
Dana Hyatt
Dana Hyatt
Vice President, Customer Experience
Thomson Reuters
Nimesh  Porbandarwalla
Nimesh Porbandarwalla
Global Marketing Director
Dell
Heather Magaha
Heather Magaha
SVP, National Client Services Manager
Wells Fargo Bank
Lynn Skoczelas
Lynn Skoczelas
Chief Experience Officer
Sharp HealthCare
Lynn  LaRocca
Lynn LaRocca
Senior Vice President and Chief Experience Officer
The New York Racing Association (NYRA)
Alice Sesay Pope
Alice Sesay Pope
Head of Contact Center Operations and Customer Experience Officer
First Horizon National Corporation
Karen  Ellis
Karen Ellis
Chief Customer Experience Officer
San Antonio Airport
Kristin Guthrie
Kristin Guthrie
Vice President Customer Experience
ICW Group
Diana Helfinstine
Diana Helfinstine
Vice President of Customer Experience
Essilor of America
Kevin  Smith
Kevin Smith
Assistant Vice President Customer Experience - Service Delivery
DFW International Airport
Sue Martin
Sue Martin
Global Vice President of Customer Service
Newegg.com
Christopher  Keenan
Christopher Keenan
Head, Worldwide Medical Contact, Medical Capabilities
Bristol-Myers Squibb