Kristin GuthrieVice President Customer Experience
For more than 20 years, Kristin has led sales and marketing organizations across a variety of industries, including: retail, consulting, home security, consumer electronics, and aerospace. Currently, Kristin is the Vice President, Customer Experience at ICW Insurance. In this role, she is responsible for driving innovative solutions designed to improve the overall customer experience. Often involving the marriage of data science, change management and psychology. Kristin has continued her award winning streak by being named a “2015 CX Impact” recipient and a “Who’s Who in CX” from the CXPA.
She holds a MBA from the University of North Texas and a BS in Marketing from Kansas State University. Kristin is a certified Master Black Belt, SEO Master and CX Professional (CXPA).