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November 04 - 06, 2018
Miami, FL

Naveen Agarwal

Chief Customer Officer
Mr. Naveen Agarwal has been the Chief Customer Officer and Vice President at Prudential Financial, Inc. since December 1, 2014. Mr. Agarwal served as the Chief Executive Officer of Pricelock Inc. since May 2011. He is responsible for the design and execution of an integrated strategy to enhance the customer experience in Prudential's U.S. Businesses. He leads the creation of a broad customer engagement strategy, designed to deliver consistent, meaningful customer experiences and relationships. He shape and execute the digital strategy for Prudential's U.S. Businesses. Mr. Agarwal served as the Chief Operating Officer of Pricelock, Inc. from 2009 to May 2011. Mr. Agarwal spent seven years at E*TRADE in Menlo Park, CA and served as President of E*TRADE Capital Management. He was responsible for managing and growing E*TRADE's highest revenue customer segment. He joined E*TRADE in March 2001 and also served as Senior Vice President, Retail & Wholesale Lending; and Vice President, Investing and Corporate Products. His prior experiences, served as President of E*TRADE Capital Management where he was responsible for growing the company's mass affluent customer base. Prior to E*TRADE, Mr. Agarwal served as Vice President at Sungard, driving their interest rate and FX trading and hedging systems business. He managed and led the team that developed industry's first end-to-end risk management system for Value-at-risk and Credit Value-at-risk. He had been a Director of Pricelock Inc. since May 2011. He serves as a Director of Finovera, Inc. He earned an MBA from the University of California, Berkeley. He holds an MBA degree from the Haas School of Business, UC Berkeley and a B.Tech in Computer Science from IT-BHU, Varanasi, India.

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