Noel HolmesVP Customer Experience
Throughout his career, Noel has put the teams and practices in place that empower companies to design and deliver profitable, addictive experiences that can be quickly released to solve real user problems. Since joining Travelport in 2009, Noel has directed the company’s Customer Experience Design Strategy. To put the strategy in practice, he formed the CX team which includes user research, interaction design, front-end technology, visual design and a team of innovation specialists. The CX team has completely changed Travelport’s approach to creating profitable, engaging experiences for “B2B” and “B2B2C” solutions. The team is currently capturing the end-to-end Travelport Customer Journey Map, defining and implementing Travelport’s mobile-first design strategy and offering Design Services to Travelport’s customers and partners. Noel has been a passionate advocate for User and Customer Experience (UX/CX) since 1996 when the discipline of user-centered design was new and the understanding vague. He began his career writing user manuals for Apple products where he first developed a love for defining cool, usable solutions. He has lead the transformation of design and innovation for several companies in the travel industry as well as improving experiences in telecom, internet services and retail/e-commerce. Travelport CX exists to get the best, most disruptive travel products into customers’ hands faster. We’re a diverse team who believes collaborating, running lean and engaging with people is the only way to successfully bring new ideas to life.