November 4 - 6, 2018
Miami, FL

Attendee Testimonials

Attendees Discuss the 2015 Contact Center Executive Exchange

"Three words that describe the Exchange for me are intimate, enlightening and fun."

Delegate, National Football League | 2015 Exchange Attendee

"It’s nice for executives to come together to talk about our experiences, our challenges and how we’ve overcome them."

Delegate, Bank of America | 2015 Exchange Attendee

"I've been to a lot of conferences, conventions, exhibitions, shows, and basically it's collecting business cards. You've got 2 minutes with somebody, you get their card, they get your card, but there's no depth of conversation, there's no context put around anything. With THIS, you have 30 minutes, and it's quality time; everybody wants to get what they need to get in that 30 minutes, so it's highly focused. Those meetings are extremely valuable, and they're worth their weight in gold as far as I'm concerned."

Director of Enterprise Sales, Degreed | 2016 Exchange Solution Provider

“Three words that describe the Exchange would be dialogue, discovery, and openness. The cross talk, the dialogue, the openness has been really nice.”

Director of Enterprise Sales, Degreed | 2016 Exchange Solution Provider

“I think a big element of the Exchange is about the different opportunities to network and get information…the atmosphere was very relaxed, very positive, very easy to share.”

Delegate, Hellmann Worldwide Logistics | 2015 Exchange Attendee

“In terms of value, [the Exchange] is a great way to spend time both with peers, as well as in one-on-one meetings with providers. Rather than having 50 or 100 providers giving presentations, you come to a meeting that is a very efficient use of your time.”

Delegate, Hitachi Data Systems | 2015 Exchange Attendee

“From an educational perspective, there are a great diversity of organizations here...from a motivational standpoint, it validates our strategies...and it's been fun!”

Delegate, TIAA-CREF | 2015 Exchange Attendee

“A real differentiator for the Exchange is being able to have the right level of contacts right there with you for three days. So, it’s been amazing that every person we've met with has been a decision maker and has been at the right level of HR for us.”

CEO, Leadership Advisory Group | 2015 Exchange Solution Provider

“Participating in this Exchange gave me a broader understanding of all of the things these executives are dealing with and are confronted with in their roles.”

President & CEO, WOMEN Unlimited, Inc. | 2015 Exchange Solution Provider

“For me, what I liked most about this conference is the [opportunity] to sit with C-level individuals from these companies, [as well as] to hear from them their challenges. I think that's really important. When getting to have those conversations in the one-on-one meetings or networking with them during a break, you get to know them at a level that you don't get to know them when you are doing business or you are calling them to try to solve a problem. It's more personal here and I think that's a really important point.”

VP of Global Sales, TMF Group | 2015 Exchange Solution Provider

“We have a very large firm, we do a lot of business with a lot of people, so it's unique to come to a place like this where we can meet people we don't know at the highest level, but also some existing clients who just didn't know some other stuff that we did and furthering some of those relationships. [It’s] really great from a brand presence perspective.”

Partner, Aon Hewitt | 2015 Exchange Solution Provider