November 04 - 06, 2018
Miami, FL

Media Center

CCO Exchange Agenda

Download the Agenda for Chief Customer Officer Exchange May 2018If you weren't able to join us in Miami this past November, we would be happy to discuss the opportunity to join this May in San Diego. If you have any questions about qualifications email: 

Featured Download

Past Attendee Profile

Our attendees are handpicked to ensure a true peer-to-peer networking environment. While our audience development team is collaborating an attendee list, our production team is analyzing guests based on industry trends, needs, wants, and investment priorities. < ...

The Current Attendee Profile

Chief Customer Officer Exchange November 12-14 | Hotel Colonnade, Coral Gables, FL

5 Competencies for Chief Customer Officers

Driven by exclusive research, analyst commentary and real-life case studies, the CCW Fall Executive Report answer those questions – and more.Here’s what to expect:

Exclusive Interview with Kim Massana

Kim Massana, Global Head of Customer Experience for Thomson Reuters, has taken a few moments to deliver this exclusive interview with the Customer Management Practice Team.

Top Sessions at the Chief Customer Officer Exchange

Your Challenges, Answered!Through extensive research of our CX community, we have identified Digitizing the Entire Customer Journey, Retaining and Developing the Talent and Making Customer Experience Operating System are some of the challenges of today’s CX Leaders. Download this content p ...

What's keeping our CCO's up at night?

Chief Customer Officers have to sleep too - but how can they with CX changing rapidly. This is yet another example of how the Exchange format quiets the noisy vendor market and strategically brings the leading providers who have state of the art solutions that change ease the minds and trans ...

Attendee Investment Report

Chief Customers Officers arguably have one of the toughest jobs in the C-Suite. They are tasked with the impossible; understand the customers - no matter how different they are, and then make them happy. They are tasked with understanding their workforce - no matter how different their respo ...

Post Show Report CCO Exchange Nov 2017

The Post Show ReportDownload the post-show report to see what happened at the CCO Exchange this past November. Inside you will find Top Quotes, Moments and Sessions that made this event unforgettable and promp ...

CCW Digital Special Report - Retail CX

The customer experience is important to businesses in all industries.It very much is the business for retail industries. Facing a plethora of similar competitors that sell similar products at similar price points, retailers are particularly reliant on the experience to establish their bran ...

Additional Content Download

CCW Digital Executive Report - Customer Experience

You care about the customer experience. But is the experience you’re creating the one your customers actually want? CCW Digital’s Executive Report on the Customer Experience will answer that question. For the first time ever, we surveyed everyday consumers about what they demand when it comes to the customer experience....

CCW Digital Special Report - Employee Engagement

This special report investigates the crucial customer experience tenet that is employee engagement.What to expect: How employee engagement can attract the best contact center talent4 ways to create the “happy agents” that yield “happy customers”Use employee engagement to improve contact center productivityWhy employee engagement is the key to understanding customersHow...

CCW Digital Special Report - Workforce Management

Employees are the lifeblood of the customer experience strategy. They represent the link between the business and its customers, and their actions before, during and after each interaction define the overall quality of the experience. If an organization wants to cultivate loyal customers instead of creating angry ones, it therefore...

CCW Digital Special Report - Frictionless Experience

Nearly every business views the “frictionless customer experience” as a top strategic priority. But what does that really entail? What exactly constitutes “effort” in the eyes of the customer? What causes this effort? And how can it truly be reduced (or eliminated)?Key topics include:Is effort really important to customers?Why should...

CCW Digital Special Report - Customer Engagement

Engagement is the ultimate “moment of truth” when it comes to the customer experience.  It is how organizations achieve loyalty from customers and separation from competitors.Citing exclusive research and thought leader commentary, the report investigates several dimensions of engagement strategy:5 facts about today’s customersTop 5 customer demands when interacting with...

CCW Digital Executive Report - CCW Fall

Driven by exclusive research, analyst commentary and real-life case studies, the CCW Fall Executive Report answers those questions – and more.Here’s what to expect:An exclusive Heat Map revealing whether organizations are really committed to “trends” like effortlessness, personalization, journey-mapping, mobile, social, analytics and more.A ranking of the top customer experience...

CCW Digital Special Report: Future of CX Employees

How can we prepare agents for this future in which they have to more meaningfully connect with customers during more challenging conversations?This report has the answers: Why the rise of technology is really the rise of the employee8 requirements for a great contact center agent4 ways to prepare contact center...

Lessonly Report - Rethink the Contact Center, Evaluate Customer Experience

Always valuable, agent training initiatives are particularly crucial right now. With self-service increasingly handling simple transactions, agents will focus more heavily on deep, nuanced, unpredictable interactions with customers. They must develop the requisite skills. This briefing reveals how to cultivate those skills while also emphasizing business efficiency. You’ll develop agents...

CCW Digital Special Report - Multilingual Engagement

The answer to all such questions is a resounding “not good.” A multilingual engagement strategy will help you remedy that problem. This special report investigates that endeavor. More importantly, it reveals how to successfully launch a multilingual strategy. Topics include:Why multilingual engagement matters in today’s marketHow does the rise of...

CCW Digital Special Report - Chatbot

To unlock the true benefits of chatbots, an organization must source, implement and manage the technology correctly. CCW Digital’s Special Report: Chatbots reveals how to successfully adopt and optimize chatbot investments. The report will ensure chatbots are truly elevating your customer experience. Topics include:5 goals that matter most when investing...