Hilary HahnVice President, Employee Experience, Creative Strategies, & ClientCARE
HilaryHahn is on the FtrCARE leadership team working to transform Frontier customersupport experiences from the inside out, with a focus on employees-first,building employee engagement, and re-engineering competencies to meet customerintent. Hahnhas led strategy & development of Frontier Secure, a $300 million lean start-upBusiness2Business platform of Frontier Communications from inception in 2012,and has created transformative, multi-channel customer-care-center partnershipsfor Fortune 500 clients. As Customer Experience Evangelist, she leverages acustomer’s perspective as the primary driver for decision-making, and hashelped deliver significant increases of Business2Consumer brand promoters,which equate to her client’s bottom-line growth. Hilary is an expert in solvingcomplex business problems with solutions that demonstrate broad marketviability. Best practice successesthat evolved over three years in the partnerships business, are being migratedinto FtrCARE. Hilaryjoined Frontier in June 2012 from the paper industry. During her 25- yearcareer, she held leadership, consultative sales and supply chain strategy positionswith major manufacturers and distributors, including International Paper andMeadWestvaco. She is an experienced brand manager who’s achieved market share growthfor new products and led award-winning business development & marketingteams. Hilaryis NYC raised and based. She holds a Bachelor of Fine Arts degree from SUNYPurchase, along with Executive Education studies at the Wharton School at theUniversity of Pennsylvania, and at Stanford University.